Privacy Policy

Shikaka respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our online casino services. By creating an account or using our platform, you agree to the practices described in this policy.

We process your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. This policy applies to all users of our website and mobile applications.

We collect several types of information to provide and improve our services:

• Account Information: Name, date of birth, email address, phone number, postal address, and identity verification documents
• Financial Data: Payment method details, transaction history, deposit and withdrawal records
• Gaming Activity: Gameplay statistics, betting patterns, game preferences, session duration
• Technical Information: IP address, device type, browser information, operating system, location data
• Communication Records: Customer support interactions, chat logs, email correspondence

We may also collect information from third-party sources for identity verification, fraud prevention, and regulatory compliance purposes.

Shikaka uses your personal information for the following purposes:

• Creating and managing your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and age to comply with licensing requirements
• Detecting and preventing fraud, money laundering, and other illegal activities
• Providing customer support and responding to inquiries
• Sending promotional offers and marketing communications with your consent
• Analyzing gaming patterns to improve our services and develop new features
• Complying with legal obligations and regulatory reporting requirements

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide gaming services and fulfill our contractual obligations
• Legal Compliance: Meeting regulatory requirements, anti-money laundering obligations, and licensing conditions
• Legitimate Interests: Fraud prevention, security monitoring, service improvement, and business operations
• Consent: Marketing communications and optional features where you have provided explicit consent

We may share your information with trusted third parties in limited circumstances:

• Service Providers: Payment processors, identity verification services, cloud hosting providers, and technical support vendors
• Regulatory Authorities: Licensing bodies, financial intelligence units, and law enforcement agencies when legally required
• Business Partners: Game developers and software providers for operational purposes only
• Legal Requirements: Courts, regulators, or other authorities when compelled by law or to protect our legal rights

We do not sell your personal information to third parties for marketing purposes. All data sharing arrangements include appropriate confidentiality and security protections.

Shikaka implements comprehensive security measures to protect your personal information. We use industry-standard encryption protocols, secure server infrastructure, and regular security assessments. Access to your data is restricted to authorized personnel who require it for legitimate business purposes.

We maintain physical, technical, and administrative safeguards designed to prevent unauthorized access, disclosure, or misuse of your information. However, no online system is completely secure, and we cannot guarantee absolute protection against all potential threats.

Under applicable data protection laws, you have several rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your data, subject to legal and regulatory requirements
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Limit how we process your information in certain circumstances

To exercise these rights, contact our privacy team using the details provided below. We will respond within the timeframes required by applicable law.

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. We use essential cookies for account functionality, performance cookies to monitor site performance, and marketing cookies to deliver relevant advertisements.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit some website functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Account information and transaction records are typically kept for the duration of your account relationship plus additional periods required by our licensing authority and applicable regulations.

Marketing communications data is retained until you withdraw consent. Technical logs and security data are generally deleted after shorter periods unless required for ongoing investigations or legal proceedings.

Your personal information may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to ensure your information receives adequate protection.

Shikaka does not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. Our services are intended exclusively for adults who meet the minimum age requirements. If we discover that we have inadvertently collected information from a minor, we will delete it immediately and close any associated account.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes through email or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.

For questions about this Privacy Policy or to exercise your privacy rights, contact our Data Protection Officer through our customer support channels or by email. We are committed to addressing your privacy concerns promptly and transparently.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.