KYC and Verification

Shikaka operates under strict regulatory requirements that mandate identity verification for all players. This process protects you from fraud, prevents unauthorized access to your account, and ensures compliance with international anti-money laundering laws. Verification also enables us to process your withdrawals quickly and securely while maintaining the integrity of our gaming platform.

Identity verification creates a safer gaming environment for everyone. It prevents underage gambling, reduces the risk of problem gambling by enabling proper monitoring, and helps us detect suspicious activity that could indicate fraud or money laundering.

Know Your Customer is a regulatory framework that requires financial service providers, including online casinos, to verify the identity of their customers. KYC procedures involve collecting and verifying personal information, monitoring transactions, and assessing risk levels associated with customer relationships.

At Shikaka, our KYC process ensures we understand who our customers are, where their funds originate, and whether their gaming activity aligns with their financial profile. This information helps us provide appropriate services while meeting our legal obligations to prevent financial crime.

We may request verification documents at several points during your relationship with Shikaka:

• When you register a new account
• Before processing your first withdrawal
• When you deposit or withdraw amounts exceeding certain thresholds
• If we detect unusual betting patterns or account activity
• When you change key account information such as payment methods
• As part of periodic compliance reviews

The timing and extent of verification depends on various factors including your location, the amounts involved, and regulatory requirements in your jurisdiction.

Document requirements vary based on your circumstances and the level of verification needed. We accept government-issued documents in their original language, provided they contain clear, legible information. All documents must be current and show your full name exactly as it appears on your Shikaka account.

We may request additional documents beyond the standard requirements if your situation requires enhanced due diligence or if initial documents do not provide sufficient information for verification purposes.

Acceptable identity documents include a valid passport, national identity card, or driving license. The document must be government-issued, contain your photograph, and show your full name and date of birth clearly. We do not accept photocopies, expired documents, or temporary identification papers.

If your identity document is in a non-Latin script, you may need to provide a certified translation alongside the original document. The photograph on your identity document must be clearly visible and match any selfie verification we may request.

Address verification requires a recent document showing your full name and current residential address. Acceptable documents include utility bills, bank statements, council tax bills, or official government correspondence dated within the last three months.

Mobile phone bills, insurance statements, and rental agreements are also acceptable provided they clearly show your name and address. We cannot accept screenshots, email statements, or documents that have been edited or altered in any way.

When using credit or debit cards, you must provide clear images showing the first six and last four digits, with the middle digits obscured for security. The cardholder name must match your account name exactly. For security purposes, ensure the CVV code on the back is not visible in any images you submit.

E-wallet verification requires screenshots showing your name, the wallet provider, and your registered email address or phone number. Bank transfer verification may require a bank statement or letter from your bank confirming account ownership.

For significant deposits or withdrawals, we may request documentation explaining the source of your funds. This could include employment contracts, business registration documents, investment statements, or inheritance documentation. Enhanced due diligence applies to politically exposed persons and customers from higher-risk jurisdictions.

Source of funds verification protects both you and Shikaka from potential money laundering risks. The documentation required depends on the amounts involved and the nature of your financial activity on our platform.

Standard verification typically completes within 24 to 72 hours of receiving all required documents. Complex cases requiring enhanced due diligence may take up to 10 business days. We review documents in the order received and contact you promptly if additional information is needed.

During verification, you can continue playing with deposited funds, but withdrawal requests will remain pending until the process completes successfully. We aim to communicate any issues or additional requirements within one business day of document submission.

Shikaka employs industry-standard encryption and security measures to protect your personal documents. We store verification documents only as long as required by our licensing authority and applicable regulations. Access to your information is restricted to authorized personnel who require it for verification or compliance purposes.

We never share your documents with third parties except where required by law or regulation. All document storage and processing complies with applicable data protection laws, including GDPR where relevant.

Our verification procedures form part of comprehensive anti-money laundering controls required by our licensing authority. These measures help detect and prevent the use of our platform for money laundering, terrorist financing, or other illegal activities.

We monitor customer transactions for suspicious patterns and report unusual activity to relevant authorities as required by law. This monitoring helps maintain the integrity of the financial system and protects legitimate customers from criminal exploitation.

Shikaka strictly prohibits gambling by persons under 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. Age verification is mandatory for all customers and occurs during the identity verification process.

We use age verification databases and document analysis to confirm customer ages. Any account found to belong to a minor will be immediately suspended, funds returned, and the account permanently closed.

Verification delays typically result from unclear document images, mismatched information, or missing required documents. If your verification is unsuccessful, we will explain the specific issues and guide you through resubmission.

Persistent verification failures may result in account restrictions or closure as required by our regulatory obligations. In such cases, we will return any deposited funds after deducting applicable fees and charges.

Our customer support team assists with verification questions daily. Contact us through live chat, email, or phone for guidance on document requirements or submission issues. We provide clear instructions for each verification step and respond to queries promptly during business hours.

For complex verification situations, our compliance team can provide specialized assistance to ensure your verification completes successfully while meeting all regulatory requirements.