Privacy Policy

Welcome to Shikaka, your premier destination for online gaming. This Privacy Policy outlines how Shikaka collects, uses, maintains, and discloses information collected from users (each, a "User") of the shikaka.com website ("Site") and all products and services offered by Shikaka. We are committed to protecting your privacy and ensuring you have a safe and secure gaming experience. This policy applies to the Site and all products and services offered by Shikaka. By using our services, you agree to the terms of this Privacy Policy. Please read it carefully.

Shikaka collects various types of information to provide and improve our services, manage your account, and meet our legal obligations. This information can be categorised as follows:

• Personal Identifiable Information (PII): This includes information that can be used to identify you directly or indirectly. When you register an account, we collect your full name, date of birth, email address, physical address, and telephone number. For identity verification and anti-money laundering (AML) purposes, we may also request copies of identification documents, such as a passport or driver's license, and proof of address, such as utility bills.
• Financial Information: To facilitate deposits and withdrawals, we collect payment card details (masked for security), bank account information, and details of other payment methods you use. Transaction history, including deposits, withdrawals, and stakes, is also recorded.
• Technical and Usage Data: When you access our Site, we automatically collect information about your device and how you interact with our services. This includes your IP address, browser type, operating system, referral source, pages visited, time spent on pages, and clickstream data. We use this data to ensure the proper functioning of our platform and to improve user experience.
• Communication Data: Records of your interactions with our customer support team, including emails, chat transcripts, and telephone call recordings, are maintained for quality assurance, training, and dispute resolution.
• Publicly Available Information: In certain circumstances, we may collect information about you from publicly available sources, such as public registers or social media, to verify your identity or conduct due diligence as required by law.

Shikaka uses the collected information for various purposes, primarily to provide our services, maintain security, and comply with legal obligations:

• Account Management: To create and manage your account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Provision: To operate our games, provide customer support, and personalise your experience on Shikaka.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal activities, thereby ensuring the integrity of our platform.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering laws, and other legal requirements in the jurisdictions where we operate.
• Communication: To send you important updates regarding your account, our services, and promotional offers, where you have consented to receive them.
• Service Improvement: To analyse user behaviour and preferences, allowing us to improve our Site, services, and game offerings.
• Responsible Gaming: To identify and assist users who may be experiencing gambling-related harm, in line with our responsible gaming policies.

Shikaka processes your personal data based on several legal grounds, as outlined by the General Data Protection Regulation (GDPR) and other relevant data protection laws:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, specifically the Terms and Conditions you agree to when creating an account with Shikaka. This includes managing your account, processing transactions, and providing access to our games.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Shikaka is subject. This covers identity verification, anti-money laundering checks, responsible gaming measures, and reporting to regulatory authorities.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Shikaka or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, preventing fraud, ensuring network and information security, and direct marketing where permitted by law.
• Consent: In specific situations, we may ask for your explicit consent to process your personal data for a particular purpose, such as sending you marketing communications. You have the right to withdraw your consent at any time.

Shikaka may share your personal data with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Shikaka.
• Regulatory and Law Enforcement Authorities: We will disclose your information when legally required to do so by our licensing authority, law enforcement agencies, or other governmental bodies to comply with legal obligations, prevent fraud, or protect our rights.
• Affiliates and Business Partners: In some cases, we may share data with our affiliated companies or business partners to provide integrated services or for marketing purposes, but only with your explicit consent where required.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• Anonymised Data: We may share aggregated or anonymised data, which cannot be used to identify you, with third parties for research, analysis, or marketing purposes.

Shikaka is committed to ensuring the security of your personal data. We implement a variety of technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: All sensitive data transmitted between your browser and our Site is encrypted using Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it for legitimate business purposes.
• Firewalls: Our servers are protected by robust firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection best practices and are bound by strict confidentiality obligations.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, including the GDPR, you have several rights regarding your personal data. Shikaka respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Shikaka uses cookies and similar tracking technologies to enhance your experience on our Site, analyse site usage, and support our marketing efforts. Cookies are small text files placed on your device when you visit a website.

• Essential Cookies: These cookies are strictly necessary for the operation of our Site and to enable you to use its features, such as logging in and accessing secure areas.
• Analytical/Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often. This data helps us improve the performance of our Site.
• Functionality Cookies: These cookies allow our Site to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Shikaka Site.

Shikaka retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example:

• Account Data: We typically retain your account data for the duration of your active account and for a period thereafter as required by our licensing authority and anti-money laundering regulations, usually five to seven years after account closure.
• Transaction Data: Financial transaction records are retained for a period mandated by financial regulations, which can extend up to ten years.
• Communication Data: Records of communications with customer support may be retained for several years to address potential disputes or for quality control.

Once the retention period expires, your personal data will be securely deleted or anonymised.

As Shikaka operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same data protection laws as your jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission, which provide specific data protection obligations for the recipient.
• Implementing other legally approved mechanisms to ensure adequate protection.

Shikaka's services are not intended for individuals under the legal gambling age in their respective jurisdictions, which is typically 18 years old. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe a child has provided us with personal data, please contact us immediately.

Shikaka reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your privacy rights, please contact us:

• By Email: [email protected]
• Through Our Site: Via the live chat or contact form available on the Shikaka website.
• By Mail: Our registered office address can be found in our Terms and Conditions.