Privacy Policy

Welcome to Shikaka. This Privacy Policy outlines how Shikaka collects, uses, processes, and protects your personal information when you use our online casino services. Your privacy is paramount, and we are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with Shikaka and using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully to comprehend our practices regarding your personal data.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your full name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driving license information) required for identity verification and compliance with regulatory obligations.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and other payment service provider details. Please note that Shikaka does not store full payment card numbers, but rather tokenized versions for transaction processing.
• Transactional Data: Records of your deposits, withdrawals, bets, game history, and other activities on our platform.
• Technical Data: Internet Protocol (IP) addresses, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access Shikaka.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, time spent on pages, clickstream data, and game preferences.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and telephone calls.
• Publicly Available Information: Data obtained from public sources to verify your identity or for fraud prevention purposes, where legally permissible.

Shikaka uses your collected information for several essential purposes:

• Account Management: To set up and manage your account, verify your identity, and provide you with access to our services.
• Service Provision: To operate our casino games, process your transactions, and deliver customer support.
• Regulatory Compliance: To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, responsible gambling measures, and fraud prevention.
• Security: To detect, prevent, and investigate fraudulent, illicit, or unauthorized activities.
• Personalization: To tailor our services, promotions, and content to your preferences and improve your gaming experience on Shikaka.
• Marketing: To send you promotional offers, newsletters, and information about new games or features, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Analysis and Improvement: To conduct statistical analysis, research, and product development to enhance our services, website functionality, and user interface.
• Communication: To respond to your inquiries, provide support, and inform you about important service updates or policy changes.

We process your personal data based on the following legal grounds, as required by GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, specifically the Terms and Conditions of Shikaka, to provide you with our gaming services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Shikaka is subject, such as anti-money laundering laws, licensing requirements, and tax regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Shikaka or by a third party, except where such interests are overridden by your fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where permitted), and improving our services.
• Consent: We may rely on your explicit consent for certain processing activities, particularly for sending direct marketing communications or for processing specific categories of personal data. You have the right to withdraw your consent at any time.

Shikaka may share your personal information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processors, IT support, identity verification services, marketing agencies, and data analytics providers. These providers are contractually bound to protect your data and use it only for the purposes specified by Shikaka.
• Regulatory and Law Enforcement Bodies: We may disclose your data to comply with legal obligations, respond to lawful requests from government authorities, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Auditors and Professional Advisors: For auditing, accounting, or legal advice purposes.
• Affiliates and Group Companies: Within our corporate group for internal administrative purposes, service improvement, and compliance.
• Potential Purchasers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the prospective buyer and their advisors.

We ensure that any third parties who receive your data adhere to strict data protection standards and only process your information for the specific purposes for which it was shared.

Shikaka implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit and at rest.
• Firewalls and intrusion detection systems.
• Access controls and authentication procedures.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously review and update our security practices.

Under GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your data in specific situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You can object to the processing of your data where we rely on legitimate interests as the legal basis, or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the legally required timeframe.

Shikaka uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This data helps us improve our services.
• Functionality Cookies: Used to recognize you when you return to our website and remember your preferences, such as your username, language, or region.
• Marketing/Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Shikaka retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies based on:

• The type of data.
• The purpose for which it was collected.
• Any legal or regulatory obligations.
• Our legitimate business interests.

For example, we typically retain account and transaction data for a minimum of five years after account closure, as required by anti-money laundering regulations. After this period, your data will be securely deleted or anonymized.

Your personal data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA) if our service providers or group companies are located there. When we transfer your data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us if you want further information on the specific mechanism used by Shikaka when transferring your personal data out of the EEA.

Shikaka's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.

Shikaka may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of our services after any changes signifies your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Please use a generic placeholder here if a specific address is not available or desired, e.g., "Data Protection Officer, Shikaka, Registered Office Address"]

We are committed to resolving any concerns you may have regarding your privacy.